Terms and Conditions

By using the Shop Masa website or placing an order through our online store, you agree to the following Terms and Conditions:

1. Orders and Payment

• Customers are responsible for ensuring that all order details are correct before completing the purchase.

• Orders are confirmed after payment is successfully completed through the available payment methods.

• Prices displayed on the website are the prices applicable at the time the order is placed.

• Shop Masa reserves the right to change product prices or availability without prior notice.

2. Products

• We make every effort to display product information, descriptions, and images as accurately as possible.

• Slight differences in color or appearance may occur due to screen settings or the nature of the product.

• Customers are responsible for reviewing the product details and specifications before placing an order.

3. Delivery

• Orders will be delivered to the address provided by the customer during checkout.

• Customers are responsible for providing accurate delivery and contact information.

• Delivery times may vary depending on the delivery area, product availability, and other operational circumstances.

• Shop Masa is not responsible for delays caused by incorrect information provided by the customer or the customer's unavailability to receive the order.

4. Returns and Exchanges

Customers may request a return or exchange within 14 days from the date of purchase or receipt of the order, subject to the applicable terms and conditions.

The following conditions apply:

• The product must be in its original condition.

• The product must not have been used, damaged, or altered.

• The product must be suitable for resale.

• The original packaging and accessories, if applicable, must be included.

• Proof of purchase or the original invoice may be required.

If a product is defective, damaged upon delivery, or does not match the ordered product, please contact us as soon as possible so that the issue can be reviewed and resolved appropriately.

5. Refunds

If a return is approved, the refund will be processed using the original payment method or another available method, according to the applicable procedures.

Delivery fees may be non-refundable unless the return is due to an error or defect attributable to the store.

6. Customized Products

Products that are customized or prepared according to the customer's specific requirements may not be eligible for return or exchange, depending on the nature of the product.

7. Customer Responsibility

• Customers are responsible for providing accurate personal, contact, and delivery information.

• Customers should review product details before completing their purchase.

• Customers are responsible for keeping returned products in their original condition and packaging.

8. Privacy

We respect our customers' privacy and are committed to protecting their personal information. Customer information may be used for order processing, delivery, customer service, and improving the shopping experience, in accordance with applicable laws and regulations.

9. Changes to the Terms and Conditions

Shop Masa reserves the right to modify or update these Terms and Conditions when necessary. Any changes will become effective once they are published on the website.

10. Contact Us

For any inquiries regarding products, orders, delivery, returns, or exchanges, customers may contact Shop Masa through the communication channels available on the website.